Let’s Get Back To Life!



We respect the privacy of visitors to our website and are committed to protecting it to the extent possible, in accordance with applicable laws, including the Act respecting the protection of personal information in the private sector.

Our Protection of Personal Information Policy (the “Policy”) applies to Action Sport Medicine international Inc., owner of the Action Sport Physio name and trademark and of the Action Sport Physio franchised network of physiotherapy and sports medicine clinics, as well as its affiliated companies, its franchisees, and the companies for which Action Sport Medicine international  Inc. is acting as agent (collectively referred to as “we” in this Policy).

This Policy describes our standards for the collection, use, disclosure, and retention of your personal information. It also explains the methods we use to protect your personal information and the right you have to access it. Personal information collected offline may also be subject to contractual provisions.

The collection of personal information and the purposes for which it is collected

Personal information is defined as any information which relates to a natural person and allows that person to be identified.

You may visit our website without providing any personal information about yourself. In this case, our web server will only collect the IP address that you used to access the site. We will be able to use this information to determine the number of visits to our site and the average time spent visiting it, to establish user statistics, identify which web pages were viewed, and measure overall site performance.

The only personal information we collect is the information you voluntarily provide to us when submitting online forms to contact us or subscribe to our newsletters or the information transmitted to us offline in the context of a commercial relationship between you and us.

This information is collected to:

·       Manage subscriptions to our newsletters, effectively communicate with you, and promote our products and services.
·       Manage your medical record and our contractual relationship with you as health professionals.

Furthermore, we use log files, also known as “cookies”, on our website. Cookies are information files saved by your web browser on your device (computer or cell phone). Cookies allow, among other things, to recognize you as a visitor to the website and view the order in which you access various site pages.. We can also use cookies to improve our site’s functionality and meet the information needs of our visitors, to identify and target visitors who have demonstrated an interest for certain pages of our site.

Cookies do not contain personal information, but they may be used to personalize your browsing experience on our site, to prepopulate information based on the clinic and team member you interacted with, and enable the display of Action Sport Physio advertisements on other sites visited by a user of our website. Please note that you can configure your browser so that it notifies you of the receipt of a cookie file and have the opportunity to refuse the deposit of the cookie on your device.

The third-party services that use cookies which may be downloaded by your device when you visit the site are:

Google Analytics

Google Analytics is a web analytics service that provides information on how visitors use our website. The cookies used by Google Analytics document the means used by a visitor to access a site, the origin of the visitor, the pages visited, and the time spent viewing pages. Click on this link to learn more about the cookies used by Google Analytics.

You can also opt out of Google Analytics cookies.

Google Ads - Remarketing

The remarketing feature allows us to customize our advertising campaigns to reach users who have already visited our website by providing them with Action Sport Physio advertisements while they are visiting other websites.


When we collect information about you, we obtain your consent to use it for the purposes for which it was collected, as described above. We must obtain your consent prior to using your information for other purposes or collecting additional information about you.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

Under certain circumstances, we have to or may be obligated to collect, use or disclose your personal information for legal or security reasons. This is particularly the case when information is collected to investigate a breach of contractual or legal obligations, to detect fraud or crime or to enforce a law, and that in such case obtaining your consent could be detrimental to the objective for which the information was collected.


We limit the collection of your personal information to information necessary for the purposes described above. We collect personal information directly from you, unless you have consented that we collect it from third parties or as otherwise permitted by law. We may not disclose your personal information to anyone without your consent, except as may be required by law.

Your personal information is only accessible to those who are authorized to access it and for whom it is necessary in the performance of their duties.

We exchange your personal information with third party service providers and/or partners who provide website, application development, hosting, maintenance and other services to us. These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to these service providers to only that information that is reasonably necessary to enable them to perform their functions, and our contracts with these service providers require them to safeguard confidentiality of this information and undertakes to respect the legislation concerning the protection of personal information. 

Retention period

We retain your personal information only for the length of time it is needed to fulfil its intended purpose. After this time period, the information is destroyed. When we destroy your personal information, we take steps to ensure that no unauthorized person can access it during the destruction process.

Security measures

We have implemented rigorous security measures to ensure that the personal information entrusted to us remains confidential and is protected from loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the violation of our physical, technical or administrative safeguards.

Rights of owners of private information

In certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

  • Access/Portability: Each person has the right to know whether we process their personal information. If this is the case, they also have the right to request access to this information. This approach allows individuals to verify what data we hold and understand how it is used.

  • Accuracy: we are required to take reasonable steps to ensure that the personal information in our possession is accurate, complete, non-misleading and up to date.

  • Rectification: Each individual has the right to request rectification of any incomplete or inaccurate personal information that we hold.

  • Consent: We collect and use personal information with the informed consent of individuals. However, each person has the right to withdraw their consent to the communication or use of personal information collected at any time.

  • Erasure: Individuals have the right to ask us to erase, destroy, anonymize, de-index or remove their personal information in certain circumstances. These situations may include data that is no longer necessary for the purposes of which it was collected or if consent has been withdrawn. We process these requests in accordance with applicable data protection laws.

Requests must be sent to:

Action Sport Medicine international Inc.
1000 St-Jean Blvd, suite 703
Pointe-Claire, QC
H9R 5P1

Enquiries and complaints

We agree to respond to your enquiries and diligently investigate any complaints you may have sent us about your personal information.

Policy modifications

We reserve the right to modify this Policy. If we do so, our website will be updated and a notice to this effect will be posted on it with a link to our updated policy. The use of this site following the posting of such a notice will constitute your consent to these modifications.